Board logo

FAQ

You might wonder which Outlook app to use for your daily tasks, such as sending email, scheduling, and managing your tasks and contacts. Each app offers a consistent user experience to help you be productive, but they serve different purposes. The article link below will help you decide when to use Outlook, Outlook on the web, or the Mail and Calendar apps on a mobile device.

https://support.office.com/en-us/article/compare-outlook-for-pc-outlook-on-the-web-and-outlook-for-ios-android-b26a7bf5-0ac7-48ba-97af-984e0645dde5?ui=en-US&rs=en-US&ad=US

Get up to speed in minutes, quickly refer to things you’ve learned, and master keyboard shortcuts.

https://support.office.com/en-us/article/office-cheat-sheets-61abfe7b-1c43-483c-b82b-3806d80e027e

The link below provides you with some training on all of the Microsoft products to learn and review.

https://support.office.com/office-training-center?wt.mc_id=MAC_2011404_EndUser_TrainingTile

Depending on what phone you have, you will have to download the 'Outlook' app onto your phone. To do this, please follow the below steps:

  1. If you have an iPhone, open 'App Store' and do a search for 'Outlook' and install it
  2. If you have an Samsung, open 'Google Play' and do a search for 'Outlook' and install it
  3. Then once the Outlook app is installed, open it
  4. Enter in your board credentials for your email address and password
  5. Then continue through the prompts and once finished, you should start to see your board emails

To get assistance regarding your door access card, please email idcards@bhncdsb.ca

A screenshot is exactly that, a screenshot of what is displaying on the screen that you want to capture. To do a screenshot, there are a few ways to do so;

a) Press the ‘PrtScn’ button on the keyboard, which will capture the whole display screen. It will then copy it to your clipboard. Then go to where you want to paste it, and right-click the mouse button and select ‘Paste’. Your screenshot should be displayed now.

b) Press the ‘Alt+PrtScn’ buttons and it will take the screenshot of the active window and not your whole screen. Then go to where you want to paste it, and right-click the mouse button and select ‘Paste’. Your screenshot should be displayed now. This is similar to the ‘PrtScn’ button.

c) If you are using a Surface tablet, then you will have to use the ‘FN+Spacebar’ which will save an image of your current screen, so that you can pates it into any application. Or you can use the ‘FN+Alt+Spacebar’ which saves a screenshot of the active window to the clipboard so that you can paste it into any application. This is like the ‘Alt+PrnScn’ buttons

d) Using the Snipping Tool. The Snipping Tool is great for taking screenshots. The icon looks like this: 

When you open the Snipping Tool, it looks like this: 

e) Snip & Sketch. This is a new Microsoft product that is replacing the Snipping Tool. With Snip & Sketch, you can take screenshots, photos and other images and quickly annotate them with your pen, touch or mouse. You can also save, paste or share with other apps. Some of the tools in Snip & Sketch include mark up with pen, pencil or highlighter and a drawing canvas that supports inking in the margins. There are several pen colours and sizes available as well. You can start a screenshot by pressing WIN-SHIFT-S. You can do a search for Snip & Sketch to see if it’s on your device or download it from the Microsoft Store.

With message recall, a message that you sent is retrieved from the mailboxes of the recipients who haven’t yet opened it. You can also substitute a replacement message. For example, if you forgot to include an attachment, you can try to retract the message, and then send a replacement message that has the attachment. Message recall is available after you click Send and is available only if both you and the recipient have an Office 365 or Microsoft Exchange email account in the same organization.

To recall and replace a message, please follow the below steps.

1. In the folder pane on the left of the Outlook Window, choose the ‘Sent Items’ folder

2. Open the message that you want to recall. You must double-click to open the message. Selecting the message so it appears in the reading pane won’t allow you to recall the message

3. From the ‘Message’ tab, select ‘Actions’, then ‘Recall This Message’

4. Click ‘Delete unread copies of this message’ or ‘Delete unread copies and replace with a new message’, and then click ‘OK’

5. If you are sending a replacement message, compose the message and then click ‘Send’

Please Note: you can not recall a message from the Outlook app on your phone or Office on the web (www.office.com)

When you change the time zone setting in Outlook, all Calendar views are updated so that they display the new time zone, and all Calendar items reflect the new time zone. Please follow the below steps to change the time zone in Outlook, depending on if you use the web version or the client version.

A) Using Office 365 client on the desktop

  1. Click on the ‘File’ tab within Outlook
  2. Click on ‘Options’
  3. Click on the ‘Calendar’ option, scroll down until you find the Time Zone section
  4. In the time zone drop-down menu, select the time zone that you are currently in
  5. Select ‘OK’ and close the window

B) Using Outlook on the web (www.office.com)

  1. Sign in using your board email and password
  2. Select the Outlook icon
  3. Then select the ‘settings’ icon at the top-right hand corner of the screen
  4. Then select ‘View all Outlook settings’ that is at the bottom of the screen
  5. Select ‘General’, then select ‘Language and time’ option
  6. In the ‘Current time zone’, select the time zone from the drop-down menu that you want to use
  7. Select ‘Save’ and close the window

In Outlook, you can create one or more personalized signature for your email messages. Your signature can include a number of things. You can set up Outlook so that signatures are automatically added to all outgoing messages or create your signature and add it to messages on a case-by-case basis.

Note: If you have a Microsoft Office 365 account and you use Outlook on the web (www.Office.com), you need to create a signature in both products. [created video called: LoginOfficeWebsite.mp4]

Please follow one of the below steps to add a signature

A) Creating an email signature when logging into Outlook on the web (www.office.com)

1. Sign into www.office.com with your board email address and password

2. On the top of the navigation bar, choose ‘Settings’, then ‘View all Outlook settings’ that is located at the bottom of the screen, which opens the ‘Settings’ panel

3. Select ‘Mail’, then select ‘Compose and reply’

4. In the Email Signature text box, type in your signature and use the available formatting options to change its appearance.

5. If you want your signature to display at the bottom of all new email messages that you compose, select the ‘Automatically include my signature on new messages I compose’ check box

6. If you want your signature to appear on messages that you forward or reply to, select the ‘Automatically include my signature on messages I forward or reply to’ check box

7. Select ‘Save’ when you are done

8. Then close that window

B) Creating an email signature from the Office365 client installed on your computer

1. Open your Outlook mail client that is installed on your computer

2. Once opened, select ‘File’, then select ‘Options’

3. Select ‘Mail’ from the menu

4. Select the ‘signatures’ button

5. Compose your signature. Use the available formatting options to change its appearance

6. Select ‘Save’ when you are done

7. Then close the window when done

C) Creating a New Message and then adding a signature

1. Open a new email message

2. Select ‘Signature’, then select ‘Signatures’ from the Message menu

3. Under ‘Select signature to edit’, choose ‘New’, and in the ‘New Signature’ dialog box, type a name for the signature.

4. Under ‘Edit Signature’, compose your signature. You can change fonts, font colors, and sizes as well as text alignment. If you want to create a more robust signature with bullets, tables, use Word to format your text and then copy and paste the signature into the ‘Edit signature’ box

5. Under ‘Choose default signature’, set the following options for your signature:

a. In the ‘E-mail account’ drop-down box, choose an email account to associate with the signature. You can have different signatures for each email account, that is if you have more than one email account.

b. If you want your signature added to all new messages by default, in the ‘New messages’ drop-down box, select your signature that you want to use. If you don’t want to automatically add a signature to new messages, choose (none). This doesn’t add a signature to any messages you reply to or forward.

c. If you want your signature to appear in the messages you reply to and forward, in the ‘Replies/forwards’ drop-down box, select one of the signatures. Otherwise, accept the default option of (none)

d. Select ‘OK’ to save your new signature and return to your message.

i. Please note: Outlook doesn’t add your new signature to the message you opened in Step 1, even if you chose to apply the signature to all new messages. You'll have to add the signature manually to this one message. All future messages will have the signature added automatically. To add the signature manually, select ‘Signature’ from the ‘Message’ menu and then pick the signature you just created.

A work order is a service ticket that, when created, is assigned to the school computer technician for review and to resolve the issue. Please categorize your Work Order so that it is categorized in the correct location.

To create a Work Order, please sign into the following site: https://bhncdsb.jitbit.com/

When creating a work order, please be as specific as possible. Try to include detailed information for the school technician. You can also add screenshots of the issue as well.

If your device freezes or hangs, you may need to close apps or turn off the device and turn it on again. If your device is frozen and unresponsive, press and hold the Power button and the Volume button down simultaneously for more than 7 seconds to restart it. If after restarting the device you still find your device freezes or is sometimes unresponsive, please create a work order for your school technician to look at it.

Occasionally, Windows might not read your user profile correctly, such as if your antivirus software is scanning your computer while you are trying to log in. To remedy, please do a full shutdown of the computer. Then wait for 5 seconds and boot the laptop up again. Then try logging in again.

Follow the steps below:

1. Within Outlook, choose the ‘Sent Items’ folder.
2. Open the message that you want to recall. You must double-click to open the message. Selecting the message so it appears in the reading pane won't allow you to recall the message.
3. From the ‘Message’ tab, select ‘Actions > Recall This Message’
4. Click ‘Delete unread copies of this message’ or ‘Delete unread copies and replace with a new message,’, and then click ‘OK’
5. If you’re sending a replacement message, compose the message and then click ‘Send’

You will have to change the password in the VPN software. To do so, follow the below steps:

1. Click on the ‘Start’ button

2. Select the ‘Settings’ button

3. Select’ VPN’ from the left-hand side

4. Then select ‘Advanced Options’

5. Select ‘Edit’ for the ‘Type of sign-in info’ select ‘User name and password’

6. Then in the User Name field and the Password field, enter in your username and password

7. Then select Save and close the window.

8. Connect as usual. You can follow along with the steps from the below link:

https://bhncdsb.jitbit.com/helpdesk/KB/View/20572943-change-password-in-vpn

You can check by looking for the blue cloud at the bottom left-hand corner and hover over the icon, it will tell you if it currently syncing your files, or if it has completed syncing.

If the cloud is grey in color, that means that OneDrive is running but not connected to any account or you are not signed in.

If you see a paused symbol on the cloud indicates your files are not syncing. To resume syncing, select the OneDrive icon and select More then Resume Syncing.

If you see circular arrows indicate that a file sync is in progress. If OneDrive shows “Processing Changes” for a long time it could be because you have a file open that it’s trying to sync, a very large file to sync or a lot of files stuck in the queue to sync.

For additional support for Gradebook, please access the Gradebook Supports link: Gradebook Supports. For further assistance with Gradebook, please contact Brian Englefield.

The Score Inspector window is opening; it is just doing so off the main screen (usually to the right). Please follow the steps with the document:

• Right-click in the Final Grade column and select Show Score Inspector. This will open that window off-screen and make it the Active Window
• Hold the Alt key and press the space bar. This will open a little menu that includes the following items:
Restore / Move / Size / Minimize / Maximize / Close
• Select Move from this menu
• Press the left or right arrow key to connect the missing window to your mouse pointer
• Move your mouse and you will see that the Score Inspector Window is now attached to it.
• Move the mouse so that the Score Inspector Window is visible.
• Click the mouse button to release the Score Inspector Window from the mouse

If you can’t reset your password from the PowerSchool site, then you will have to contact Jennifer Cicci or Leslie Elliot.

Brightspace Portfolio is a tool provided by the Ministry of Education which allows students to collect and document evidence of their learning. Students from Kindergarten to Grade 12 can document their own learning or teachers can add items on their behalf.

Brightspace Portfolio consists of two pieces of software:

1. To collect evidence in the classroom, use the Portfolio App for iOS or An-droid on a shared device such as a classroom tablet. The Portfolio app is available for download from Apple App Store or Google Play app store.

2. To manage the evidence your learners collect, use the Portfolio tool within Brightspace Learning Environment (D2L), which is available on a browser from a computer, tablet, or mobile device.

Some teachers may remember the eportfolio tool released three years ago, this is not that tool. Portfolio is a complete redesign of this earlier app. One such enhancement is the fact that photos or video taken with a personal device do not store the file on the device. Once a photo or video is taken using the app it is automatically uploaded to Brightspace D2L, alleviating some of the privacy concerns other apps may experience.

This is occurring because of how the Gradebook application is being passed from the PowerSchool server to the local machine. Sometimes, the software does not download fully, resulting in the error. To resolve the issue, you will have to go into the ‘Network Software’ icon on the desktop. Then select the file called ‘Install-Gradebook” to install Gradebook again.

Please note: the ‘Install For Home’ installation file is for home use. You would have to copy the file from the Network Software location when at school first. Then you can install it at home – for home use.

In the Knowledge Base article the steps are a little different in each browser. Please see the Knowledge Base article for steps for browser that you are using.

How to clear cache in Chrome, Internet Explorer and Edge browsers

https://bhncdsb.jitbit.com/helpdesk/KB/View/17405291-how-to-clear-cache-in-chrome-internet-explorer-and-edge-browsers

 

To remedy this issue and repair the document so that it can be opened follow the steps;

1. Open the Microsoft program for the file that you want (example, Word)

2. Go to ‘File’, select ‘Open’

3. Select ‘Browse’

4. Select the file

5. Then click on the down arrow button adjacent to the ‘Open’ button, then select ‘Open and Repair’.

The Knowledge Base article is located here (with screenshots):

https://bhncdsb.jitbit.com/helpdesk/KB/View/20171363-a-table-in-this-document-has-become-corrupted

Please follow the steps in the Knowledge Base article link.

Changing Your Screen Settings / Duplicate

https://bhncdsb.jitbit.com/helpdesk/KB/View/8357309-changing-your-screen-settings--duplicate

If you have a need for a website to be blocked or unblocked, you can email webfilter@bhncdsb.ca or please follow the steps in the Knowledge Base article link.

Blocking/Unblocking of Websites

https://bhncdsb.jitbit.com/helpdesk/KB/View/7654031-blockingunblocking-of-websites

OneNote is a digital notebook. OneNote automatically saves and syncs your notes. Please go to the following Knowledge Base article for more information.

OneNote Quickstart & Guides

https://bhncdsb.jitbit.com/helpdesk/KB/View/9641144-onenote-quickstart--guides

The following are the status’ of the One Drive app:

A grayed-out icon means you’re not signed on. It may take up to two minutes to start after you login

The paused symbol indicates your files are not syncing. To resume syncing, select the OneDrive icon and select More then Resume Syncing.

The circular arrows indicate that a file sync is in progress. If OneDrive shows “Processing Changes” for a long time it could be because you have a file open that it’s trying to sync, a very large file to sync or a lot of files stuck in the queue to sync.

OneDrive is your storage space for your school files. Access and share your files from anywhere and mobile devices. Board laptops and desktops run the OneDrive App to connect and sync your OneDrive folder from the Internet to the computer. It must be running and connected before you can access your files in the folder on the desktop.

The OneDrive App runs in the bottom taskbar near the clock on the right side of the screen and has different icons to represent what it’s doing.

When you open the OneDrive folder you will see a list of files representing the files and folders you have online. These files are considered ’on demand’. You can manipulate the files and folders as you normally would. Opening files from OneDrive for the first time may take a few extra seconds to download and open. Any changes you make in the OneDrive folder will be synced by the app automatically. None of the files are stored on your device unless you mark the file to be available offline (right click on the file and select ’Always keep on this device’. Do not select all the files to keep on the device as they will not fit and completely fill your device storage.

Please save all your files within OneDrive. Please go to the following link for an introduction to One Drive: https://bhncdsb.jitbit.com/helpdesk/KB/View/9626205-introduction-to-one-drive

Please go to the following link for Quick Start of One Drive: https://bhncdsb.jitbit.com/helpdesk/KB/View/9640828-onedrive-quickstart-guides

Please use the BitLocker Self-Service Portal to reset your code: http://hv-mbam.bhncdsb.ca/SelfService

Please read the Knowledge Base article on BitLocker Self-service Portal: https://bhncdsb.jitbit.com/helpdesk/KB/View/7495510-bitlocker-selfservice

To change your BitLocker once you are able to log into your computer, please following the link for the steps on how to change your BitLocker PIN: https://bhncdsb.jitbit.com/helpdesk/KB/View/12250599-how-to-change-your-bitlocker-pin

BitLocker is designed to protect your mobile device including private & confidential student data by encrypting the hard drive and requiring a PIN code to start Windows. Without the correct PIN code, you (or anyone else) will not be able to start Windows.

Note: If you type in your PIN code incorrectly after a few tries, you may get locked out and even if you enter in the proper PIN code, you will not be able to get in. Wait about 10-15 minutes before trying again. This is a security feature to prevent someone from trying to guess the PIN code.

Please go to the following site to access the Knowledge Base articles: https://bhncdsb.jitbit.com/

Please go to following site to create a work order or view work orders: https://bhncdsb.jitbit.com/

 

While school is in session, the helpdesk hours are Monday to Friday 8am - 4pm

Please remember, our summer hours are from Monday to Thursday from 8am to 4pm

On your desktop, there is an icon called ‘Install Printers’. Go into the ‘Install Printers’ icon, then select the printer, by double-clicking, that you would like to print to.

Please remember, if you go to a different school, you will have to reboot your device and then go into ‘Install Printers’ and you will have to install the printer(s) for that location. Please see the knowledge base article for future reference: https://bhncdsb.jitbit.com/helpdesk/KB/View/17405853-printer-self-install

If you are trying to install a printer that is physically connected to your computer, and need assistance, you will have to create a work order to have the school tech come by and assist you. Please go to https://bhncdsb.jitbit.com/  to create the work order.

The requirements for creatingnew or updating passwords are as follows. The new password must include 3 out of the 4 items;

  • upper case letter
  • lower case letter
  • number or a special character
  • Also, must be at least 11 characters long

You will not be able to use the last 10 previous passwords that you used. Always use a different password for different services.

You can change your password by going to the boards website (www.bhncdsb.ca), then at the top right-hand corner, select ‘Staff Links’. Then select ‘Change Password’. You will need to know your old (current password).

The requirements for creating a new password are as follows. The new password must include 3 out of the 4 items;

  • upper case letter
  • lower case letter
  • number
  • or a special character.

If you are at a school, press CTRL+ALT+DEL and select ‘Change a Password’. Always use a different password for different services. If you are still having issues, please call the help desk. [Created video called ‘ChangePassword2.mp4]

Your username is usually your first initial + your last name. For example, John Smith. John’s username will be “jsmith@bhncdsb.ca’.

If you are new, you will have to call helpdesk to get your password. We do not provide passwords via email. When calling helpdesk, please have your employee number ready as it will be asked when providing support.